The Travel and Tourism Skills for Work course is focused on building the skills required for working in the travel and tourism industry.
Students will learn about the variety of employment opportunities available in the travel and tourism sector. They will also gain an understanding of the required skills and qualities needed to enter the workforce successfully. Students will also learn about the basics of customer service, including assisting customers in a variety of settings; solving customer problems and promoting products through upselling.
Furthermore, students will gain knowledge and understanding about the variety of tourist destinations in Scotland, the UK and worldwide destinations; the amenities on offer; the current trends in the industry and the impact of tourism on Scotland, the UK and on worldwide destinations.
National Course Assessments
Within the National course you study 4 main topics:-